National Printer Repair Blog

BUILD NEXT-GENERATION SERVICE TEAMS USING SMART TECHNOLOGIES THAT IMPROVE CORE COMPETENCIES

Posted by Frank Topinka on Mon, Dec 11, 2017 @ 10:40 AM

Summarized from a 2017 Field Service USA Report, dsi.

By leveraging new field service technologies, such as mobile applications and remote access to experts, dealers can both facilitate the success of new employees and deliver on customer expectations.Customers’ demands for visibility into field service processes as they affect their business have become unprecedented. Field service companies must acknowledge this essential issue and take steps to accommodate those demands while equipping workforces with the skills and technologies to do so.Schedule Demo

Today, copier and printer repair service technicians on whom dealers have relied for decades:are

  • retiring,
  • transferring their responsibilities to younger technicians, the Millennials,
  • the younger generation has grown up with digital technology where best practices honed over years of work by older generation techs are understandably lacking.

clouds and sea-3.jpgService organizations must capture the knowledge of experienced technicians and make it available to new employees in real time that provide service information at the technician’s fingertips. In considering these factors, three focus areas emerge from the research:

  • Enable novice technicians to collaborate and access information in real time.connected-touch-screen-shows-communications-and-connections-100240430.jpg
  • Connect novices with experts with effective knowledge management solutions.
  • Make superior tools, services, and customer-oriented applications a part of technicians’ digital environment.

Collabtic is the Next Generation Digital Mobile App for Field Service -

  • Platform smart about the industry

  • Instant and efficient communication across the service organization

  • Customized communication based on area of focusAutomatically connect service problems to subject matter experts

  • Retain and re-use knowledge                                                           

  • Recognize and incentivize Technicians effortsFast access across Mobile and Desktop Applications

  • IoTSchedule Demo

To arrange a live web demo for your service team, click on the demo link or call or email Frank at 508-981-6946 or frank.topinka@nprn.net.

Tags: Field service, Collabtic, smart phone app, digital app

The Next Generation Platform For Copier and Printer Repairs

Posted by Frank Topinka on Tue, Nov 07, 2017 @ 08:02 AM

Enabling service organizations to fix field Issues faster, reduce call backs and grow company intellectual property, Collabtic is the next generation application and collaborative platform for copier and printer repairs for technicians and help desk. Collabtic has already proven to reduce up to 10% call backs, saved unnecessary parts replacement and most importantly, saved technicians & company valuable service time.Schedule Demodreamstime_xs_44517968-1.jpg

Technicians need support & opinion from peers:

  • Too many emails to know what’s of value or what’s important
  • Text messages with limited reach
  • Calls and voice mails reducing efficiency
  • Individual web searches – time consuming and limited long term benefit

Collabtic collaboration tool for field service:Picture1.png

  • Real-time with all involved
  • Communication is structured & configurable to determine what’s critical
  • Maximum efficiency through various media options
  • One search and saved for future re-use

Colabtic is scheduling web demonstrations for November and December. To schedule a demo, please click on the schedule demo button or contact me, Frank Topinka at frank.topinka@nprn.net or 508-981-6946.

 Schedule Demo

 

 

Tags: Nationwide printer repairs

How To Reduce Repair Call-backs by 10%

Posted by Frank Topinka on Wed, Oct 18, 2017 @ 11:07 AM

Market Trends

Experience based collaboration across technicians provides the next level of problem solving beyond the routine trouble shooting and service information. Today technicians are under increased pressure to Fix it Faster to support customer satisfaction – This drives the need for ‘here and now’ or ‘tell me what to do now’.

Schedule Demo

Growth in product complexity and technologies makes it very difficult and cost prohibitive for technicians to be trained on changes or new systems – driving the need for on-demand information and collaboration. Mobile access  is extremely important to technicians and must be part of any repair solution.

26% - Increase in productivity due to mobile access*              Collabtic_logo-3.jpg

19% - Decrease in average time to repair*

*Metrics from Service Max 2014 Survey

Core of Collabtic Platform -

  • Smart Technician Communication Platform driven by Structured Data, Seamless Workflows and Data Analytics
  • Data is customized to each industry and business
  • Automated Knowledge Share through Data Algorithms
  • Proactive notifications and alerts to seek out FIXs
  • Auto-match service problem to experts
  • Technician Incentives with performance incentives
  • ‘Service Request’ to connect customers to service providers
  • Wide integration with 3rd party applicationsSchedule Demo

To learn more and schedule a demo of the new Collabtic Platform, click on the schedule button or call me, Frank Topinka at NPRN- 508-981-6946.

 dreamstime_xs_78401332-1.jpg

 

 

 

 

Tags: Nationwide printer repairs

Label Eliminates Clear Plastic Pouch and Printer

Posted by Frank Topinka on Mon, Oct 02, 2017 @ 09:51 AM

The National Printer Repair Network and Ward Kraft, Inc., have teamed up to provide you a glimpse of a uniquely designed shipping label.  The National Printer Repair Network is known for its nationwide membership organization of printer repair and copier dealers.  Ward Kraft is known for its diverse product offerings of custom business forms and adhesive labels.Free Label Sample Kit Please watch the video links below so that you can see how this uniquely designed patented shipping label works. 

 https://www.youtube.com/watch?v=S9sNGneh_Mc    

 https://www.youtube.com/watch?v=7nQIek0-iRA

 This particular shipping label eliminates the need for a clear plastic pouch, eliminates the purchasing of extra consumables, eliminates time and labor, eliminates printing and folding of a packing list and eliminates the packing list printer.  The packing list is printed on the backside of the shipping label.  We have both small and large label formats available that work in both thermal printers and laser printers.  As you can see,it streamlines the shipping process.  It’s perfect for eCommerce companies, distribution centers, fulfillment operations, office supply companies, manufacturing environments, etc.  

 Additional benefits include:

  • Reduces handling and labor for shipping operations
  • Lowers total system cost of ownership
  • Increases accuracy of matching product with the shipping destination
  • Less customer complaints due to no packing list found and/or wrong product receivedWK_Duplexpackslip.jpg
  • Uses one printer vs. two printers
  • Increases productivity – much more efficient/more products shipped
  • One consumable to carry vs. five consumables
  • Green initiative with less landfill waste

 Ward Kraft has been in the printing/converting industry since 1972 and is a trade only manufacturer that produces business forms and labels for all types of printing devices. Free Label Sample Kit

 If you are interested in learning more about the above and would like to become a business forms and labels value added reseller/supplier or have a need for the above shipping label in your very own shipping operations, please contact Frank Topinka at 1-508-981-6946 or Ray Russell at 1-800-821-4021 x4324.

Tags: eliminate repair printer

Label Eliminates Packing List Printer

Posted by Frank Topinka on Mon, Sep 18, 2017 @ 12:31 PM

The National Printer Repair Network and Ward Kraft, Inc., have teamed up to provide you a glimpse of a uniquely designed shipping label.  The National Printer Repair Network is known for its nationwide membership organization of printer repair and copier dealers.  Ward Kraft is known for its diverse product offerings of custom business forms and adhesive labels.shipping.jpg

 Please watch the video links below so that you can see how this uniquely designed patented shipping label works. 

 https://www.youtube.com/watch?v=S9sNGneh_Mc    

 https://www.youtube.com/watch?v=7nQIek0-iRA

 This particular shipping label eliminates the need for a clear plastic pouch, eliminates the purchasing of extra consumables, eliminates time and labor, eliminates printing and folding of a packing list and eliminates the packing list printer.  The packing list is printed on the backside of the shipping label.  We have both small and large label formats available that work in both thermal printers and laser printers.  As you can see,it streamlines the shipping process.  It’s perfect for eCommerce companies, distribution centers, fulfillment operations, office supply companies, manufacturing environments, etc.  

 Additional benefits include:

  • Reduces handling and labor for shipping operations
  • Lowers total system cost of ownership
  • Increases accuracy of matching product with the shipping destination
  • Less customer complaints due to no packing list found and/or wrong product received
  • Uses one printer vs. two printers
  • Increases productivity – much more efficient/more products shipped
  • One consumable to carry vs. five consumables
  • Green initiative with less landfill waste

 Ward Kraft has been in the printing/converting industry since 1972 and is a trade only manufacturer that produces business forms and labels for all types of printing devices. 

 If you are interested in learning more about the above and would like to become a business forms and labels value added reseller/supplier or have a need for the above shipping label in your very own shipping operations, please contact Frank Topinka at 1-508-981-6946 or Ray Russell at 1-800-821-4021 x4324.

Tags: eliminate repair printer

Meet NPRN and Collabtic at BTA National Conference 2017

Posted by Frank Topinka on Thu, Jul 06, 2017 @ 07:47 AM

Meet Mohan Sethi, founder of Collactic, a repair app for techs and help desk, at the BTA National Conference trade show  this August 16, 17 and 18. Joining Mohan will be Frank Topinka of the National Printer Repair Network. links to register for the BTA National Conference can be found below. Frank T

  2017 BTA National Conference - Business Technology Association



BTA Member Dealers Receive 2-for-1 Registration;
Can Use $150/$250 Discount Codes Received With Membership!

The 2017 BTA National Conference is open to dealers from across the country.

#BTALasVegas

 

 

 

 

 

 

 

CEO Summit Invitation- June 7 Presenters

Posted by Frank Topinka on Sun, May 21, 2017 @ 12:30 PM

                                    Clover and  Chief Executive Officers Summit

                                          JUNE 6 – 7, 2017

RegisterAttendees eligible for 1/2 price to BTA Mid-America Event

 

  1-5.jpg      CEO SUMMIT SPEAKERS:   

 

 

 

 

 

  • Jon Reardon, InfoTrends - State of the Independent Office Equipment Dealer Channel

Join us June 6 – 7, 2017, for the NPRN’s Chief Executive Officers Summit. NPRN and Clover Imaging Group will be hosting this summit prior to the BTA Mid America Gateway to Success event at the InterContinental Kansas City at the Plaza, Kansas City, MO. CEO Summit attendees get

1/2 price admission to this BTA event -                                      enter the code-                    HalfOffNPRNBTA logo.jpg

 Starting with a Member's Welcome Dinner on June 6 at the Seasons 52 and proceeding with a full day of

activities on June 7, including executive networking and round table exchanges, this is the one event you do not want to miss. And it's free. 

Seating is limited, so don't delay, register today!2.jpg

June 6, 2017: 6pm for NPRN/Clover reception and dinner;  June 7, 2017: Starts at 8am and ends at 3pm

 

    Register

 

 

 

Tags: NPRN meeting

CEO Summit Invitation- Jun 6 & 7

Posted by Frank Topinka on Mon, May 08, 2017 @ 09:51 AM

                                    Clover and  Chief Executive Officers Summit

                                          JUNE 6 – 7, 2017

RegisterAttendees eligible for 1/2 price to BTA Mid-America Event

  4.jpg      CEO SUMMIT SPEAKERS:   

 Join us June 6 – 7, 2017, for the NPRN’s Chief Executive Officers Summit. NPRN and Clover Imaging Group will be hosting this summit prior to the BTA Mid America Gateway to Success event at the InterContinental Kansas City at the Plaza, Kansas City, MO. CEO Summit attendees get

1/2 price admission to this BTA event -        enter the code-                    HalfOffNPRNBTA logo.jpg

 

Starting with a Member's Welcome Dinner on June 6 at the Seasons 52 and proceeding with a full day of

activities on June 7, including executive networking and round table exchanges, this is the one event you do not want to miss. And it's free. 

Seating is limited, so don't delay, register today33.jpg

June 6, 2017: 6pm for NPRN/Clover reception and dinner;  June 7, 2017: Starts at 8am and ends at 3pm

 

    Register

 

 

 

Tags: NPRN meeting

CEO Summit Invitation- 2017 new speakers

Posted by Frank Topinka on Wed, Apr 19, 2017 @ 09:29 AM

                                           Clover Imaging Group and NPRN  

                 Attend Chief Executive Officers Summit  and  Get

                           1/2 price to BTA Mid-America Event

                                    JUNE 6 – 7, 2017

Register

CEO Summit Speakers      dreamstime_xs_4324970.jpg          

 Join us June 6 – 7, 2017 for the NPRN’s Chief Executive Officers Summit. NPRN and Clover Imaging Group will be hosting this summit prior to the BTA Mid America Gateway to Success event at the InterContinental Kansas City at the Plaza, Kansas City, MO. CEO Summit attendees can get

1/2 price admission to this BTA event -        enter the code-                    HalfOffNPRNBTA logo.jpg

 

Starting with a Member's Welcome Dinner on June 6 at the Seasons 52 and proceeding with a full day of

activities on June 7, including executive networking and round table exchanges, this is the one event you do not want to miss. And it's free. 

Seating is limited, so don't delay, register today22.jpg

June 6, 2017: 6pm for NPRN/Clover reception and dinner;  June 7, 2017: Starts at 8am and ends at 3pm

 

    Register

 

 

 

Tags: NPRN meeting

CEO Summit Invitation- 2017

Posted by Frank Topinka on Wed, Apr 12, 2017 @ 04:32 PM

                                           Clover Imaging Group and NPRN  

                 Attend Chief Executive Officers Summit  and  Get

                           1/2 price to BTA Mid-America Event

                                    JUNE 6 – 7, 2017

Register

CEO Summit Speakers                dreamstime_xs_72710217.jpg

 Join us June 6 – 7, 2017 for the NPRN’s Chief Executive Officers Summit. NPRN and Clover Imaging Group will be hosting this summit prior to the BTA Mid America Gateway to Success event at the InterContinental Kansas City at the Plaza, Kansas City, MO. CEO Summit attendees can get

1/2 price admission to this BTA event -        enter the code-                    HalfOffNPRNBTA logo.jpg

 

Starting with a Member's Welcome Dinner on June 6 at the Seasons 52 and proceeding with a full day of

activities on June 7, including executive networking and round table exchanges, this is the one event you do not want to miss. And it's free. 

Seating is limited, so don't delay, register today22.jpg

June 6, 2017: 6pm for NPRN/Clover reception and dinner;  June 7, 2017: Starts at 8am and ends at 3pm

 

    Register

 

 

 

Tags: NPRN meeting

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