National Printer Repair Blog

Reduction in Call Backs Through Collaboration

Posted by Frank Topinka on Mon, Apr 02, 2018 @ 08:20 AM

Smart, mobile digital application field tested to reduce return calls by up to 10%. This is an example of what techs can see when they need help on a copier or printer repair.

Schedule Demo

Thread View                                                                                  Details View

                 image-2                                                                  image-3

                                                                                      

Pinch and Zoomimage-5

Mobile application providing convenient access to View and Post Threads – structured by Make/Model/Codes/Images/Videos and Workflow Fix status  Schedule Demo

                                                                    

                 Efficient Repair With Quick Access to Service Manuals                           image-6

  • Upload your own manuals with any relevant notes
  • Attach or link multiple documents together
  • Select folders and Tags for your documents
  • Create your own procedure based on field learnings and company direction

 

              Limit Parts Replacement With Informed Decisions

  • Detailed communication with images and videos makes it easier to communicate the field issue
  • Good understanding of the issue can result in proper feedback about parts replacement or other corrective actions
  • Elimination of guess work and unnecessary parts replacement

 

image-7

Schedule Demo

    

Tags: printer repair, smartphones, Collabtic

Technician Recognition and Profiles

Posted by Frank Topinka on Wed, Feb 21, 2018 @ 09:14 AM

Smarter Field Service Collaboration

  • Accelerates SPEED TO FIX
  • Improves SERVICE PROFITABILITY
  • Delivers CUSTOMER SATISFACTIONSchedule Demo

 

Customized views for the Task
custom view.png

Technicians get to build their profiles

and highlight their expertise and certifications;

This is also used in Auto-Matching Problems to Subject Matter Experts

 

custom view2.pngcustom view3.png

Collabtic is a valuable tool to recognize and reward technicians who provide timely contribution to the platform to support other techs

  • Badges: Technicians can earn varying degree of badges based on response and quality of content
  • Badges range from Rookie, Advanced, Pro, Top Gun
  • Statistics: Key contributor to Badge Status and measure of overall platform performancetech badges.pngSchedule Demo

To learn more, schedule a demo or call Frank at 508.981.6946 or frank.topinka@nprn.net

Tags: Field service, Collabtic, digital app

Service Drives Profitability

Posted by Frank Topinka on Tue, Feb 13, 2018 @ 09:23 AM

Market Trendgraph.png

Experience based collaboration across technicians provides the next level of problem solving beyond the routine trouble shooting and service information.

Technicians are under increased pressure to Fix it Faster to support customer satisfaction – This drives the need for ‘here and now’ or ‘tell me what to do now’.

Growth in product complexity and technologies makes it very difficult and cost prohibitive for technicians to be trained on changes or new systems – driving the need for on-demand information and collaboration.

Mobile access extremely important to technicians.

26% Increase in productivity due to mobile access*       #Trends.png

19% Decrease in average time to repair*   

*Metrics from Service Max 2014 Survey

                                                                             Schedule Demo

Collabtic_logo.jpg       A Smarter Collaboration platform for Field Service

3 Primary Objectives

1.  Efficient Collaboration and Communication

2. On-going Knowledge-base

3. Technician Teams and Recognition

  • Platform smart about the industry
  • Instant and efficient communication across the service organization
  • Customized communication based on area of focus
  • Automatically connect service problems to subject matter experts
  • Retain and re-use knowledge
  • Recognize and incentivize Technicians efforts
  • Fast access across Mobile and Desktop Applications

Schedule Demo

 

Tags: Field service, smart phone app, digital app

ONE STRUCTURED PLACE TO STORE, SEARCH, SHARE & SAVE MANUALS, FIRM WARE, BULLETINS

Posted by Frank Topinka on Mon, Feb 05, 2018 @ 07:54 AM

Most managers are not aware of the invisible waste involved in multi-communication paths to technicians and help desk. Right now most techs get their information on service calls and parts from a myriad sources, ie: text messaging, email phone calls, the internet, dispatch, parts ordering - and that's not all the processes with waste.

Schedule Demo

Collabtic is a platform that can deliver one place for technician and help desk to receive and send information about service. The following describes a Collabtic feature statement followed by benefits:

Centralized communication and collaboration platform for Service Technicians, Help Desk and Managers to work together and resolve field issues fastercentral place.png

  • Fix Field Issues Faster
  • Reduce Call Backs
  • Reach your colleagues and peers quickly for help   
  • Accessible with mobile and desktop

 ONE STRUCTURED PLACE TO STORE, SEARCH, SHARE & SAVE MANUALS

  • No more constant emailing manuals back and forthbulding.png
  • Always stay current
  • Access manuals from anywhere, including tablets and phonescloud.png
  • Pin your favorite manuals for quicker access

 CONTINUOUS GROWTH OF COMPANY INTELLECTUAL PROPERTY

Collabtic has already proven tograph.png

  • reduce up to 10% call backs,bulb.png
  • saved unnecessary parts replacement and
  • most importantly, saved technicians & company valuable service time

 Technicians need support & opinion from peers     

  Current State:search.pngsocila media.png

  • Too many emails to know what’s of value or what’s important
  • Text messages with limited reach
  • Calls and voice mails reducing efficiency
  • Individual web searches – time consuming and limited long-term benefit

 Future State:

Collabtic.png

 

 

    • Real-time with all involved
    • Communication is structured & configurable to determine what’s critical
    • Structured by make and model
    • Maximum efficiency through various media optionsfiles.png
    • One search and saved for future re-use
    • Manuals, firmware and bulletins
    • Organized, Efficient & SearchableSchedule Demoenvelope.jpg
 

Contacts

Mohan Sethi,Founder

(248) 346-5376

mohan.sethi@collabtic.com

www.collabtic.com

 

Frank Topinka, Business Partner & Industry Expert

(508) 981-6946

frank.topinka@nprn.net

www.nprn.net

Tags: Field service, smart phone app, digital app

How to Use LinkedIn to Get Prospect Meetings

Posted by Frank Topinka on Mon, Jan 08, 2018 @ 09:20 AM

LinkedIn is the most powerful business communication tool for working professionals with 467 million members worldwide and 133 million users in the U.S. Over half of adults with college degrees are on LinkedIn. Now owned by Microsoft it is one of the largest social networks.     Leverage LinkedIn e-Book

To market MPS to other businesses it is good to know how important LinkedIn is to the professional. The  top four statistics from LinkedIn you need to know to begin to become a successful LinkedIn practitioner.

  • 467 million - Total number of LinkedIn users.
  • 106 million - Total number of monthly active LinkedIn users.linkedin.jpg
  • 133 million - Total number of LinkedIn users from the USA 
  • 1.5 Million - The total number of LinkedIn Groups.

Those are amazing numbers, and you need to determine how you can to tap into this huge pool of professionals. To market to business people, you will need to define a repeatable LinkedIn process and create a system for action.Leverage LinkedIn e-Book

Three strategic things to act on now; log into your LinkedIn account and.

  1. Optimize your personal profile
  2. Search for your prospects’ profiles and engage
  3. Join relevant LinkedIn Groups – publish articles

For more information on on how to optimize your personal profile, search for target profiles and publishing LinkedIn articles, download my free e-Bookon How to Use LinkedIn by leveraging your LinkedIn contacts.Leverage LinkedIn e-Book

To secure the way you get MPS printer repair business nationwide requires strategic thinking.The National Printer Repair network (NPRN) provides printer repair services in the US and Canada. Our model for providing printer repairs is unique in the MPS space.So if you need to get national coverage that does not bill for multiple labor hour charges, please contact me at 508 981 6946 or get more information by CLICKING HERE!  

Tags: LinkedIn marketing

BUILD NEXT-GENERATION SERVICE TEAMS USING SMART TECHNOLOGIES THAT IMPROVE CORE COMPETENCIES

Posted by Frank Topinka on Mon, Dec 11, 2017 @ 10:40 AM

Summarized from a 2017 Field Service USA Report, dsi.

By leveraging new field service technologies, such as mobile applications and remote access to experts, dealers can both facilitate the success of new employees and deliver on customer expectations.Customers’ demands for visibility into field service processes as they affect their business have become unprecedented. Field service companies must acknowledge this essential issue and take steps to accommodate those demands while equipping workforces with the skills and technologies to do so.Schedule Demo

Today, copier and printer repair service technicians on whom dealers have relied for decades:are

  • retiring,
  • transferring their responsibilities to younger technicians, the Millennials,
  • the younger generation has grown up with digital technology where best practices honed over years of work by older generation techs are understandably lacking.

clouds and sea-3.jpgService organizations must capture the knowledge of experienced technicians and make it available to new employees in real time that provide service information at the technician’s fingertips. In considering these factors, three focus areas emerge from the research:

  • Enable novice technicians to collaborate and access information in real time.connected-touch-screen-shows-communications-and-connections-100240430.jpg
  • Connect novices with experts with effective knowledge management solutions.
  • Make superior tools, services, and customer-oriented applications a part of technicians’ digital environment.

Collabtic is the Next Generation Digital Mobile App for Field Service -

  • Platform smart about the industry

  • Instant and efficient communication across the service organization

  • Customized communication based on area of focusAutomatically connect service problems to subject matter experts

  • Retain and re-use knowledge                                                           

  • Recognize and incentivize Technicians effortsFast access across Mobile and Desktop Applications

  • IoTSchedule Demo

To arrange a live web demo for your service team, click on the demo link or call or email Frank at 508-981-6946 or frank.topinka@nprn.net.

Tags: Field service, Collabtic, smart phone app, digital app

The Next Generation Platform For Copier and Printer Repairs

Posted by Frank Topinka on Tue, Nov 07, 2017 @ 08:02 AM

Enabling service organizations to fix field Issues faster, reduce call backs and grow company intellectual property, Collabtic is the next generation application and collaborative platform for copier and printer repairs for technicians and help desk. Collabtic has already proven to reduce up to 10% call backs, saved unnecessary parts replacement and most importantly, saved technicians & company valuable service time.Schedule Demodreamstime_xs_44517968-1.jpg

Technicians need support & opinion from peers:

  • Too many emails to know what’s of value or what’s important
  • Text messages with limited reach
  • Calls and voice mails reducing efficiency
  • Individual web searches – time consuming and limited long term benefit

Collabtic collaboration tool for field service:Picture1.png

  • Real-time with all involved
  • Communication is structured & configurable to determine what’s critical
  • Maximum efficiency through various media options
  • One search and saved for future re-use

Colabtic is scheduling web demonstrations for November and December. To schedule a demo, please click on the schedule demo button or contact me, Frank Topinka at frank.topinka@nprn.net or 508-981-6946.

 Schedule Demo

 

 

Tags: Nationwide printer repairs

How To Reduce Repair Call-backs by 10%

Posted by Frank Topinka on Wed, Oct 18, 2017 @ 11:07 AM

Market Trends

Experience based collaboration across technicians provides the next level of problem solving beyond the routine trouble shooting and service information. Today technicians are under increased pressure to Fix it Faster to support customer satisfaction – This drives the need for ‘here and now’ or ‘tell me what to do now’.

Schedule Demo

Growth in product complexity and technologies makes it very difficult and cost prohibitive for technicians to be trained on changes or new systems – driving the need for on-demand information and collaboration. Mobile access  is extremely important to technicians and must be part of any repair solution.

26% - Increase in productivity due to mobile access*              Collabtic_logo-3.jpg

19% - Decrease in average time to repair*

*Metrics from Service Max 2014 Survey

Core of Collabtic Platform -

  • Smart Technician Communication Platform driven by Structured Data, Seamless Workflows and Data Analytics
  • Data is customized to each industry and business
  • Automated Knowledge Share through Data Algorithms
  • Proactive notifications and alerts to seek out FIXs
  • Auto-match service problem to experts
  • Technician Incentives with performance incentives
  • ‘Service Request’ to connect customers to service providers
  • Wide integration with 3rd party applicationsSchedule Demo

To learn more and schedule a demo of the new Collabtic Platform, click on the schedule button or call me, Frank Topinka at NPRN- 508-981-6946.

 dreamstime_xs_78401332-1.jpg

 

 

 

 

Tags: Nationwide printer repairs

Label Eliminates Clear Plastic Pouch and Printer

Posted by Frank Topinka on Mon, Oct 02, 2017 @ 09:51 AM

The National Printer Repair Network and Ward Kraft, Inc., have teamed up to provide you a glimpse of a uniquely designed shipping label.  The National Printer Repair Network is known for its nationwide membership organization of printer repair and copier dealers.  Ward Kraft is known for its diverse product offerings of custom business forms and adhesive labels.Free Label Sample Kit Please watch the video links below so that you can see how this uniquely designed patented shipping label works. 

 https://www.youtube.com/watch?v=S9sNGneh_Mc    

 https://www.youtube.com/watch?v=7nQIek0-iRA

 This particular shipping label eliminates the need for a clear plastic pouch, eliminates the purchasing of extra consumables, eliminates time and labor, eliminates printing and folding of a packing list and eliminates the packing list printer.  The packing list is printed on the backside of the shipping label.  We have both small and large label formats available that work in both thermal printers and laser printers.  As you can see,it streamlines the shipping process.  It’s perfect for eCommerce companies, distribution centers, fulfillment operations, office supply companies, manufacturing environments, etc.  

 Additional benefits include:

  • Reduces handling and labor for shipping operations
  • Lowers total system cost of ownership
  • Increases accuracy of matching product with the shipping destination
  • Less customer complaints due to no packing list found and/or wrong product receivedWK_Duplexpackslip.jpg
  • Uses one printer vs. two printers
  • Increases productivity – much more efficient/more products shipped
  • One consumable to carry vs. five consumables
  • Green initiative with less landfill waste

 Ward Kraft has been in the printing/converting industry since 1972 and is a trade only manufacturer that produces business forms and labels for all types of printing devices. Free Label Sample Kit

 If you are interested in learning more about the above and would like to become a business forms and labels value added reseller/supplier or have a need for the above shipping label in your very own shipping operations, please contact Frank Topinka at 1-508-981-6946 or Ray Russell at 1-800-821-4021 x4324.

Tags: eliminate repair printer

Label Eliminates Packing List Printer

Posted by Frank Topinka on Mon, Sep 18, 2017 @ 12:31 PM

The National Printer Repair Network and Ward Kraft, Inc., have teamed up to provide you a glimpse of a uniquely designed shipping label.  The National Printer Repair Network is known for its nationwide membership organization of printer repair and copier dealers.  Ward Kraft is known for its diverse product offerings of custom business forms and adhesive labels.shipping.jpg

 Please watch the video links below so that you can see how this uniquely designed patented shipping label works. 

 https://www.youtube.com/watch?v=S9sNGneh_Mc    

 https://www.youtube.com/watch?v=7nQIek0-iRA

 This particular shipping label eliminates the need for a clear plastic pouch, eliminates the purchasing of extra consumables, eliminates time and labor, eliminates printing and folding of a packing list and eliminates the packing list printer.  The packing list is printed on the backside of the shipping label.  We have both small and large label formats available that work in both thermal printers and laser printers.  As you can see,it streamlines the shipping process.  It’s perfect for eCommerce companies, distribution centers, fulfillment operations, office supply companies, manufacturing environments, etc.  

 Additional benefits include:

  • Reduces handling and labor for shipping operations
  • Lowers total system cost of ownership
  • Increases accuracy of matching product with the shipping destination
  • Less customer complaints due to no packing list found and/or wrong product received
  • Uses one printer vs. two printers
  • Increases productivity – much more efficient/more products shipped
  • One consumable to carry vs. five consumables
  • Green initiative with less landfill waste

 Ward Kraft has been in the printing/converting industry since 1972 and is a trade only manufacturer that produces business forms and labels for all types of printing devices. 

 If you are interested in learning more about the above and would like to become a business forms and labels value added reseller/supplier or have a need for the above shipping label in your very own shipping operations, please contact Frank Topinka at 1-508-981-6946 or Ray Russell at 1-800-821-4021 x4324.

Tags: eliminate repair printer

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